Software Modernization – modernize or move out of the way!

During my career, I’ve had to work on the challenge of modernizing several software products. As explained in my article, “Balancing Technical Debt,” we should develop a plan for moving … Continue reading Software Modernization – modernize or move out of the way!

ChatBots – How Artificial Intelligence is Creating a Better User Experience?

ChatBots, once the product of inventive sci-fi writers (such as Arthur C. Clarke’s HAL, the “sentient” computer), may be one of the most useful customer service inventions for business of … Continue reading ChatBots – How Artificial Intelligence is Creating a Better User Experience?

ChatBots – How Artificial Intelligence is Creating a Better User Experience?

ChatBots, once the product of inventive sci-fi writers (such as Arthur C. Clarke’s HAL, the “sentient” computer), may be one of the most useful customer service inventions for business of modern times. While computers, software and the myriad of apps that have been produced (is there an app for that?) have greatly improved many areas […]